Creators Rodeo

Support

App support.

Need help with a Creators Rodeo app? Email us and a real person will get back to you within 2 business days.

02FAQ

Common questions.

How do I delete my account and data?

In our apps that have accounts, you can delete yours from inside the app under Settings → Account → Delete account. You can also email neil@creators.rodeo from the address on your account with the subject “Delete my account.”

We’ll confirm the request and delete your account and associated personal data within 30 days, except for anything we’re required to keep by law. Deleting the app from your phone doesn’t delete your account.

How do I manage or cancel a subscription?

Subscriptions bought through the App Store or Google Play are billed and managed by Apple or Google, so you’ll manage them there.

On iPhone or iPad: open Settings, tap your name, then Subscriptions. On Android: open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Can I get a refund?

Apple handles refunds for App Store purchases at reportaproblem.apple.com. For Google Play purchases, see Google Play’s refund policy.

If you bought something directly from us, email us and we’ll sort it out.

I found a bug. How do I report it?

Thank you! Email us with the app name and version, your device and OS version, the steps that led to the problem, and a screenshot or screen recording if you can. Details like these help us fix things fast.

Are your health apps medical advice?

No. Our health and wellness apps offer general education and habit coaching, not medical advice. Talk with your doctor before starting a new diet, fasting routine, or exercise program, especially if you have a medical condition, are pregnant or nursing, or take medication.

How do you handle my data?

We collect only what we need to run each app, we never sell your personal information, and you can ask us to access or delete your data at any time. The details are in our Privacy Policy.

03Faster answers

What to include.

  1. 01The app name and version
  2. 02Your device and operating system version
  3. 03What you expected, and what happened instead
  4. 04A screenshot or screen recording, if you have one
  5. 05The email address on your account, if the app has accounts

Send it all to neil@creators.rodeo. We reply within 2 business days.